Last updated: February 12, 2026
Introduction
OpenTriangle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.
Information We Collect
We collect information you provide directly:
- Account Information: Email address, name, and phone number when you create an account
- Booking Information: Appointment details, service preferences, and scheduling history
- Business Information: For business owners - business name, address, services offered, and availability
- Communications: Messages sent through our platform between customers and businesses
We automatically collect:
- Device Information: Device type, operating system, and app version
- Usage Data: How you interact with our app and features used
- Location Data: With your permission, to show nearby businesses
How We Use Your Information
- Provide and improve our appointment booking services
- Process and manage your bookings
- Send appointment reminders and notifications
- Enable communication between customers and businesses
- Provide customer support
- Analyze usage to improve our services
Information Sharing
We share your information only as follows:
- With Businesses: When you book an appointment, we share necessary details with the business
- With Customers: Business information is shared with customers browsing and booking
- Service Providers: We use third-party services for hosting, analytics, and notifications
- Legal Requirements: When required by law or to protect our rights
AI Assistant and Third-Party AI Services
Our app includes an optional AI Assistant feature to help you find and book appointments. When you use this feature:
- What We Send: Your messages in the AI chat, conversation history, and your user role (customer or business) are sent to our AI provider for processing
- AI Provider: We use Anthropic's Claude AI to power our AI Assistant
- What We Don't Send: Your personal account information, payment details, and appointment history are NOT sent directly to the AI provider
- Opt-In Feature: The AI Assistant is entirely optional. Data is only sent when you actively use the AI chat feature
Anthropic processes this data according to their Privacy Policy. We recommend reviewing their policy if you use the AI Assistant feature.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Opt out of marketing communications
- Export your data
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account at any time by contacting us.
Children's Privacy
OpenTriangle is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: opentriangle.ai